Category: Pricing & Fees


Pricing Guide

Pricing Guide

We charge three sets of rates:  hourly, by retainer, and per project.  All rates are quoted in US dollars.  All charges may have additional fees associated with them for special materials, supplies, or shipping fees.  When possible, we will communicate to you up front any additional fees associated with your request.  However, some unanticipated items may be needed.  The need for unanticipated items will be communicated to Client as soon as they arise and will not be charged without Client’s approval.

Hourly rates are $15 per hour.  The hourly rate tends to be charged to those who wish to sample our services before committing to a project or long-term work arrangement; those who need only occasional or one time service; and, to those who do not have complex tasks to fulfill.

Projects are reserved for services that tend to be more complex and time intensive.  Project estimates and quotes require a written project request submitted by Client.  All projects will be given an estimated quote based off of Client’s written request outlining project objectives, time lines, services to be rendered, equipment, supply and personnel needs.  All quoted rates will be honored for a period of 30 days.  After 30 days, rates for projects are subject to change.

After project estimates are approved and terms of services and rates are agreed upon, a contract will be prepared by E-volution Administrative Services and will be signed by Client.  At that time, an up-front deposit will be required before work commences.  The initial deposit will depend upon the scope of the project but will at least be a minimum of $35.00.  Most projects will require a deposit of 50% of the estimated project quote; however, some projects may be set up on a three-part payment basis consisting of 35% up front, 40% at mid-point; and 25% at completion.  Final invoices are based upon actual project requirements as designated in the contract; however, we recognize that amendments to the contract may need to be made as the project scope might change.  All amendments to the contract will be submitted in writing and approved by signature of Client.

Retainer rates are based on a specific number of service hours a client reserves each month.  This is a flexible arrangement in which services that are required by Client may vary so that one week may include more hours than the previous week or vice versa.  Retainer rates are required to be paid in full prior to the start of services each month.  The schedule of monthly retainer fees are as follows:

Hours

Rate Per Hour

Total

30

$35.00

$1,050.00

20

$35.00

$700.00

10

$35.00

$350.00

5

$35.00

$175.00

Hours that are not used within a month may be carried over to the next month once; thereafter, all hours that are not used within the month will be lost.

All Clients pay the regular fee (by hour, by project, or by retainer) plus fees for special materials, supplies, personnel, equipment, shipping, and other fees associated with services.  These fees should be indicated in contracts made with the Client and will be approved by the Client before accrual of these fees.  However, some anticipated items may be needed.  Examples include but are not limited to:  postage, shipping, special printing, copies, card stock, specialty paper, poster board, check stock, form paper, photo paper, scrap book paper, albums, embellishments, flash drives, CDs, DVDs, or disks if necessary.  Additional fees over 20% of the contract or amendments may be negotiated.

All Clients are required to sign a Service Agreement, referred to in this document  as “contract.”  This service agreement outlines all details of services required so that there is no confusion as to what is expected by both parties.

All rates are subject to change at the discretion of E-volution Administrative Services but not within already written contracts without approval by Client designated by an amendment to the contract.  Rates contained on this page are a starting point for discussion.  Rates may be negotiated on a project to project basis or Client to Client basis.

Illegible or poor quality source materials provided by Client are subject to an additional fee paid to E-volution Administrative Services based upon the quality of materials.

Final proof reading is the responsibility of the Client.  Client shall proof all materials prior to acceptance of the delivered work.  All errors must be reported within twenty-four (24) hours of delivery or work will be considered accepted.  All errors reported within twenty-four (24) hours will be corrected at no additional charge.  Additional fees, however, may apply for errors to be corrected after twenty-four (24) hours.

All fees for services performed are billed in real time with a one (1) hour minimum per invoice.  Detailed time records will be available upon request.

Invoices will be sent via email at the first of the month unless other arrangements are made with Client.  All work associated with the invoices will be released in full after full payment of invoice has been made.

Invoices will be subject to net 30 terms and late fees will be charged at a recurring rate of 3% of the outstanding balance every month payment is not received.

Outstanding invoices will result in loss of service until Client’s account is settled in full.

Payments will be accepted by PayPal, Money Order, Cashier’s Check and Cash.  Established Clients will have the ability to pay by business check or by personal check.  However, there will be a returned check fee in the amount of $30.00.

I’ve added a new page entitled “How to calculate costs of a virtual assistant to in-office admin.”  We hope you’ll take the time to think about how much money, time, and potential stress we can save you by going ahead and calculating the costs.

Even if you already have someone who takes care of your administrative needs, you can still use us for special projects and overflow.  Remember, also, that we do work for individuals as well as companies. 

modified va cost comparison worksheet

Our Services

Here is a listing of some of the things we can do for you.  However, this list does not contain everything we can do for you so feel free to request services not listed here.

Document creation

Document editing

Data maintenance

Content creation, editing and proofreading

Desktop Publishing (cards, flyers, post-cards, etc.)

Scheduling meetings, appointments, follow up reminders, etc.

Web page updates and edits

Item research, ordering, and arranging deliveries

Ordering, selection and delivery of cards, flowers, and gifts

Arranging travel, transportation, ticketing, hotel accommodations, and events

Reservations

Audio mp3 creation

Short video and software tutorial creation

Newsletter/e-Newsletter creation

Research – Internet and other

Creating and updating your profiles on Facebook, LinkedIn, Twitter, etc.

Presentation and reports

Productivity guidance and software recommendation

Answering services & voice mail checking

Creating, editing, and adding to contacts, address books, client lists, vendor lists/ business card storage

Mass mailings

Scanning and faxing

Mail collection and bill paying services

Sales listings, responding to sales, invoicing, and delivery of items sold on e-bay, craigslist, etc.

Researching and arranging advertising

E-mail management

Walk throughs on how to do things on your PC/laptop.

Tracking of paid and unpaid invoices

Tax form retrieval

Clipping and forwarding articles and summaries

Our Rates/Pricing Guide

Hourly Rates

We charge $35.00 per hour for any work below 5 hours per month.

Projects

Projects may have a different rate based upon the extent of the project and the estimated hours that it would take to complete project requirements. Additional charges apply for any special supplies needed to complete the project. Since projects will tend to be large and expensive, we generally ask for 50% of the total project cost after the project plan is finalized and approved but before the work starts. After the work is complete, we ask for the other half of the total project cost.

Retainer Rates

30 hours/month * $30 (discounted hourly fee) = $900.00
20 hours/month * $30 (discounted hourly fee) = $600.00
10 hours/month * $30 (discounted hourly fee) = $300.00
5 hours/month *   $30 (discounted hourly fee) = $150.00

Fees are normally paid a month in advance of the services actually being rendered. If the required time has not been filled for the amount paid, hours that haven’t been used will generally be rolled over into the next month; however, roll-over will be limited only to one additional month.